Virtual Sapiens, Inc. respects the privacy of our users’ information and content. We want to earn user trust by being careful and transparent about our use of your data.
What information do we collect?
Virtual Sapiens, Inc. may collect the following types of Personal Data (information that identifies you, your household, or your device, could be used to identify you, your household, or your device, or could be used to contact you), for the reasons set forth below:
Your name, email address, calendar and meeting metadata, and feedback focused camera screenshots.
This lets us notify you of any updates to your account. This information also helps us communicate with you about your use of our Services, product announcements and updates, as well as respond to your requests for assistance. In addition, we may use your name and email to send you email correspondence as further provided below.
Virtual Sapiens stores minimal calendar and meeting data that is necessary to provide a seamless integration with our Services.
Where appropriate in order to further develop our product and service, we may rely on video recordings through Virtual Sapiens one-time assessments. This is a separate product from your Sidekick.
We do not store video recordings or audio on our servers and instead focus on image-based data to provide you with ongoing feedback based on your virtual meetings. We only store text-based metadata (e.g. body positioning) that is necessary for us to train and optimize our machine learning models.
Other User Generated Content:
Other user content such as assessments, survey responses and other data-points provided through interaction with our site may be stored by Virtual Sapiens, Inc.. We don’t use this information for any purpose other than to provide you with the most relevant feedback and suggestions for improvement as well as our understanding of your challenges in communicating over video conferencing.
We may use third party providers to support payment and communications.
As with most websites and technology services delivered over the internet, our web hosting provider may automatically collect data when you access or use our Site and/or Services and record it in log files. This log data may include the IP address, browser type and settings, the date and time of use, information about browser configuration, language preferences, cookie data, and information about your computer or mobile device, such as the type of hardware and software you are using.
Gathering this kind of information helps us administer our Services, provide convenient and direct communications and securely share with you your assessment. It also helps us improve and further develop the assessment product.
How do we use your information?
We may use the information we collect from you when you activate Virtual Sapiens, answer a survey, sign up for marketing communications or otherwise interact with the Site, in the following ways:
To operate and improve Virtual Sapiens, Inc. and services offered through the Site.
Further development of software-based virtual presence coaching technology.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a promotion, survey or other Virtual Sapiens, Inc. features.
For training, industry, communication or other research, analysis, demographic profiling, publications, norm development, and similar uses.
Personal data or user content
Virtual Sapiens, Inc. does not sell or rent user information.
We do not share your personal information with third parties for the purpose of enabling them to deliver their advertisements to you.
However, non-personally identifiable information may be provided to other parties for industry or communication research, analysis, demographic profiling, publications, norm development or other uses.
Do we review user content?
Virtual Sapiens, Inc. does not record video meetings or keep video meeting content (audio or visual) in our systems.
Virtual Sapiens, Inc. maintains the right to review image and other relevant data content in order to deliver on the promise of automated and individualized virtual feedback. Your Personal Data may also be viewed where necessary to protect the rights, property or personal safety of Virtual Sapiens, Inc. and its users, or in order to comply with our legal obligations, such as responding to warrants, court orders, discovery obligations or other legal process.
Do we ever make any of your Personal Data or user content public?
Information access and disclosure
Does Virtual Sapiens, Inc. share my information?
We only disclose Personal Data to third parties when:
We use service providers who assist us in meeting business operations needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us. You can request exact details of our service providers by contacting us at email@example.com.
We have your explicit consent to share your Personal Data.
We believe it is necessary to investigate potential violations of any contract we have entered with you, including the Terms of Service for any Service, to enforce those Terms of Service, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site and/or Services.
We determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Virtual Sapiens, Inc. and users of our Site and/or Services, or to respond to lawful requests by public authorities, including national security or law enforcement requests.
We may disclose anonymized, non-personally identifiable information publicly and to third parties – for example, as part of progress reports or comparisons for other users in connection virtual presence metrics and progress trend analytics.
Virtual Sapiens, Inc. does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.
Will Virtual Sapiens, Inc. send me emails?
Once you have an account with Virtual Sapiens, we will contact you with information about product announcements, updates, and special offers. We also may want to contact you with information about products and services from our business partners. You may opt out of such communications at any time by clicking the “unsubscribe” link found within Virtual Sapiens, Inc. emails and changing your contact preferences. All Virtual Sapiens, Inc. users will continue to receive transactional messages related to our Services and your personal Dashboard activities, even if you unsubscribe from promotional emails.
For EEA users: We only send marketing communications to users located in the EEA with your prior consent.
Does Virtual Sapiens, Inc. collect information from children?
Virtual Sapiens, Inc. does not knowingly collect Personal Data from children under the age of 18. If we determine we have collected Personal Data from a child younger than 18 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 18, please do not submit any Personal Data through the Site or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Data through the Site without their permission.
Virtual Sapiens, Inc. will partner with a third-party payment processing platform (Stripe) to process all payments. We will not store any payment information beyond the transaction reports provided by our payment partner.
Data storage, transfer, retention, and deletion
How is my Information stored?
Identifying information such as your name and email are collected and stored through our user contact service, Mailchimp and on our servers through Amazon Web Services (AWS).
Any images required to further develop the software may additionally be stored on a private encrypted cloud server.
We store log data in AWS that is necessary for us to ensure the reliability and uptime of our Services.
Please refer to the above-referenced service providers for more information about the storage and security characteristics of each service.
If Virtual Sapiens, Inc. learns of a data breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site.
How long is Personal Data retained ?
You can remove your Personal Data and account from Virtual Sapiens, Inc. at any time by sending a request to firstname.lastname@example.org. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.
For EEA Users:
Virtual Sapiens, Inc. under the General Data Protection Regulation (“GDPR”), to the extent applicable, acts as a data controller (as defined in the GDPR) with respect to your Personal Data when it processes such information in connection with its lawful business purposes.
What is the lawful basis for the processing of my Personal Data?
We generally use, process, and store Personal Data on the basis of consent.
We may also process Personal Data on other bases permitted by the GDPR and applicable laws, such as when the processing is necessary for (i) compliance with our legal obligations, (ii) performance of a contract with the data subject, or (iii) protecting vital interests.
Will my Personal Data be transferred outside of the European Economic Area (EEA)?
What rights do I have, and how can I exercise them?
Under the GDPR, Individuals located in the EEA have the following rights in respect to their Personal Data:
The right to access – You have the right to request that we provide copies of your Personal Data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions. This includes our use of your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with your prior consent, and you may withdraw your consent at any time by clicking the “unsubscribe” link found within Virtual Sapiens, Inc. emails and changing your contact preferences. Please note you will continue to receive transactional messages related to our Services, even if you unsubscribe from marketing emails.
The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
The right to data portability – You have the right to request that we transfer the information that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us pursuant to the contract information listed below.
You may exercise your data protections rights provide any other questions, comments, complaints or requests regarding, by contacting us at:
Virtual Sapiens, Inc.
Attention: Data Protection Officer
14 Neptune Street
How do I contact the appropriate authority?
Should you wish to file a complaint concerning our processing of your Personal Data with your national (or in some countries, regional) data protection authority, the European Union Commission provides a list here.