What do the icons mean?
Can I pause the Sidekick?
Absolutely! Simply click the ‘pause’ button in your Sidekick and resume when you are ready.
What if I move away for a moment?
The Sidekick is set to detect a human in the frame. If you are gone for more than x seconds, your Sidekick will auto-pause.
What if I forget to stop the Sidekick?
The Sidekick will detect you are no longer on a video call and the below screen will pop up. If you are still on the call, go ahead and click ‘xxx’. If you are indeed off your call, you can click ‘Close Sidekick’. IF you do nothing, the Sidekick will auto-close in 30 seconds.
I can’t seem to get a specific nudge to go away.
In the event the Sidekick ‘freezes’ on a specific nudge. You may need to restart/relaunch your Sidekick. As we are still in Beta, this may happen if you have a number of other applications/browsers open.
Some nudges don’t seem accurate to me…
We are constantly working on the accuracy of the models. If a specific nudge seems to be inaccurate for you, please let us know by emailing us a screenshot of the inaccurate-nudge-in-action to support@virtualsapiens.co.
I lose my Sidekick when I start to screenshare.
If your screensharing is in full screen mode, you will need to exit full screen in order to still view your Sidekick. Even if you are not seeing your Sidekick, your Sidekick is still seeing you:) So you will have an end of report summary either way!
You can also choose to pause, but we recommend that anytime you have your video turned on in an important video event, that you continue to use your Sidekick as an additional aid for presence and communication nudges.
I lose my Sidekick when I go into full screen mode.
Given the parameters of other applications when in full screen mode, you will only be able to view your Sidekick if you exit full-screen mode.
What do the 👏 mean?
Presence Points! And they are always a good thing:)
Presence Points are positive reinforcements you receive during a video event. Corrective nudges are helpful, but research shows that encouragement when things are going well can be just as powerful.
How do you earn Presence Points?
Presence points are earned two ways:
- When you correct and clear your nudge icons
- When you are on a nudge-free streak
Presence Points Tally
Correcting and clearing your nudges: +1 Point
Nudge-Free Streak – 1 minute – +2 Points
Nudge-Free Streak – 2 minutes – +4 Points
Nudge-Free Streak – 4 minute – +8 Points
The longer the streak, the more compounded Presence Points you get!
Why is my camera not working?*
Ensure you have selected the correct camera in your extension settings as well as your video platform. In the Sidekick, you can always update your camera and audio settings in the ‘Your Settings’ tab.
We recommend doing a Pre-Call check before every call, this can also visually confirm your camera is working.
*For Mac users, you can use whichever camera you normally use for your video. (Yes, even external cameras!)
*For PC users, you will need to ensure your virtual camera is selected both in the Sidekick as well as in your video platform. See here for further instructions on how to properly setup and activate your virtual camera.
I didn’t get a post-call summary.
In the event of not getting a post-call summary, please contact us and share as much details as possible so we can fix the error.